Refund policy

Refund and Return Policy

Last updated: [2026]

Thank you for shopping with ODE. Customer satisfaction is our top priority.

Return Period

Customers may request a return within 30 days of receiving their order.

Return Requirements

To be eligible for a return:

Items must be unused, unworn, and unwashed.

Items must be in their original condition.

Original tags and packaging must be included.

Proof of purchase or order number is required.

Non-Returnable Items

The following items are non-returnable:

Sale or clearance items

Customized or personalized items

Gift cards

Items that have been worn, washed, altered, or damaged

Returns made without prior authorization

Return Shipping Costs

Customers are responsible for all return shipping costs.

Customers are also responsible for any customs duties, taxes, and other fees associated with the return.

Packages sent without duties paid may be refused.

Refund Process

Once we receive and inspect the returned item(s), we will issue a refund to the original payment method within 5–10 business days.

Original shipping costs, customs duties, taxes, and service fees are non-refundable.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receipt.

Contact Information

Email: yanxun051@outlook.com